Terms & Conditions

Effective Date: September 24, 2025
Website: www.portablewiz.com
Email: portablewiz@gmail.com
Phone: +91 9051537876
Address: 67 Indra Biswas Road, Kolkata – 700037, India

1. Introduction

Welcome to PortableWiz (“Company,” “we,” “our,” “us”). By accessing or using our website www.portablewiz.com (“Site”) and purchasing our kitchen gadgets, you agree to comply with and be bound by these Terms & Conditions (“Terms”).

These Terms govern your use of our Site, services, and products. Please read them carefully before making any purchase. If you do not agree with these Terms, you should not use this Site.

2. Eligibility

  1. You must be at least 18 years old or have the supervision and consent of a parent/guardian to use our services.

  2. By using our Site, you confirm that:

    • You have the legal capacity to enter into a binding contract.

    • You are providing accurate and truthful information.

    • You will comply with all applicable laws of India when using our services.

3. Definitions

  • “Products” refers to kitchen gadgets and accessories sold by PortableWiz.

  • “Customer,” “you,” or “your” refers to any person purchasing or browsing the Site.

  • “Order” refers to a confirmed purchase transaction placed on the Site.

  • “Delivery Partner” refers to third-party courier/logistics companies used to deliver products.

4. Use of Website

By using our Site, you agree:

  1. Not to misuse the Site for fraudulent, illegal, or unauthorized purposes.

  2. Not to attempt hacking, introducing viruses, or disrupting the functioning of the Site.

  3. To respect intellectual property, trademarks, and copyrights belonging to PortableWiz.

  4. That PortableWiz reserves the right to restrict access, terminate accounts, or cancel orders at our discretion if misuse is detected.

5. Product Information

  1. We strive to provide accurate product descriptions, images, and specifications. However, minor variations in color, size, or packaging may occur.

  2. All products are intended for domestic kitchen use unless otherwise stated.

  3. PortableWiz is not liable for damages caused by improper use, negligence, or failure to follow product instructions.

  4. Prices are listed in Indian Rupees (INR) and include applicable GST unless stated otherwise.

6. Pricing & Payments

  1. Product prices may change at any time without prior notice.

  2. PortableWiz reserves the right to correct pricing errors that may occur.

  3. Accepted payment methods include:

    • Debit/Credit Cards (Visa, MasterCard, RuPay, etc.)

    • UPI (Google Pay, PhonePe, Paytm, etc.)

    • Net Banking

    • Cash on Delivery (where available)

  4. By placing an order, you authorize us (or our payment partners) to charge your selected payment method.

7. Order Policy

  1. When you place an order, you will receive an email/SMS confirmation.

  2. Orders are subject to acceptance and availability.

  3. PortableWiz reserves the right to cancel an order due to:

    • Stock unavailability

    • Pricing errors

    • Payment issues

    • Fraudulent activity suspected

  4. If your order is canceled after payment, a full refund will be initiated.

8. Shipping & Delivery

  1. We deliver across India through reliable courier partners.

  2. Estimated delivery time is 3–7 business days depending on your location.

  3. Shipping charges (if applicable) will be displayed at checkout.

  4. Delays may occur due to weather, strikes, logistics issues, or force majeure events. PortableWiz is not liable for such delays.

  5. Customers are responsible for providing accurate delivery addresses. Wrong addresses may result in delayed or failed deliveries.

9. Return & Refund Policy

  1. We offer a 7-day return policy from the date of delivery for defective or damaged products.

  2. Products must be unused, in original packaging, and accompanied by proof of purchase.

  3. Certain items (like hygiene-sensitive products or customized gadgets) may not be eligible for returns.

  4. Refunds are processed within 7–10 working days to the original payment method.

  5. Cash on Delivery orders may be refunded via bank transfer or store credit.

  6. For detailed rules, please refer to our Return & Refund Policy page.

10. Warranty

  1. Some products may carry a manufacturer’s warranty, details of which will be mentioned on the product page.

  2. Warranty does not cover damages due to misuse, neglect, normal wear and tear, or unauthorized modifications.

11. Intellectual Property

  1. All content on the Site—including text, logos, graphics, images, product descriptions, videos, and software—is the exclusive property of PortableWiz.

  2. You may not copy, distribute, or reproduce any content without prior written permission.

  3. Unauthorized use may lead to legal action under applicable copyright and trademark laws.

12. User Accounts

  1. Customers may create an account for faster checkout and order tracking.

  2. You are responsible for safeguarding your account credentials.

  3. PortableWiz will not be liable for unauthorized access resulting from compromised credentials.

13. Limitation of Liability

  1. PortableWiz is not liable for:

    • Indirect or consequential damages from using our products.

    • Losses caused by incorrect usage, negligence, or failure to follow instructions.

    • Delays in delivery due to external factors beyond our control.

  2. Our maximum liability shall be limited to the amount paid by you for the product.

14. Indemnification

You agree to indemnify and hold PortableWiz, its employees, affiliates, and service providers harmless from any claims, damages, or expenses arising from:

  • Your misuse of the Site or products.

  • Violation of these Terms.

  • Breach of third-party rights.

15. Third-Party Links

Our Site may contain links to third-party websites. PortableWiz does not control or endorse those sites and is not responsible for their content, privacy practices, or terms.

16. Force Majeure

PortableWiz shall not be held responsible for delays, failures, or interruptions caused by events beyond our control, including but not limited to: natural disasters, strikes, wars, epidemics, government actions, or internet outages.

17. Privacy & Data Protection

  1. By using our Site, you agree to our Privacy Policy, which outlines how we collect, store, and protect your data.

  2. We use secure payment gateways and comply with Indian data protection laws.

  3. PortableWiz never sells or shares your personal information with unauthorized third parties.

18. Governing Law & Jurisdiction

  1. These Terms are governed by the laws of India.

  2. Any disputes shall be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.

19. Amendments

  1. PortableWiz reserves the right to update or modify these Terms at any time without prior notice.

  2. Updated Terms will be posted on this page, and your continued use of the Site will indicate acceptance.

20. Contact Us

For questions or concerns regarding these Terms, you can reach us at:

📧 Email: portablewiz@gmail.com
📞 Phone: +91 9051537876
🏠 Address: 67 Indra Biswas Road, Kolkata – 700037, India

21. Acceptance of Terms

By using PortableWiz and purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.